FAQ

Arra Group® is a global logistics provider specialising in the transport of pharmaceuticals and other products that require controlled temperature conditions from -25°C to + 25°C.

Arra Group® is a family company with Polish roots. We are not only engaged in the transport of pharmaceuticals, but we are also involved in matters important to the society. We support local initiatives. We do this because we love people. We simply care about what is important to us and what makes us different.

We are proud of our mission to protect peoples’ health. We understand how important the security of the supply chain is and we know how to do take care of it. We have it in our DNA.

Arra Group® is based in Poland, but we cover more than just the domestic market. We reach all places in Europe, and with our Sea, Air & Rail service, we are able to arrange transport to and from any place in the world.

Yes! Arra Group® has more than 20 years of experience, so that we prepare clear offers, plan a safe route in detail, deliver goods on time in temperature-controlled conditions, and are at your disposal at every stage of the order.

Arra Group® provides logistics services to various industries. We offer:

• pharmaceutical transport

• refrigerated transport

• transport of ADR and high-value cargo

• full truck load transport (domestic and international) by VAN and FTL

• groupage transport (domestic and international) by VAN and FTL

• Sea, Air & Rail transport

   

   

   

Yes! To meet the expectations of its customers, Arra Group® offers:

• 24/7 online temperature monitoring / Control Tower

• temperature printout

• return delivery of documents

• shipment notifications

• transport tracking system

• shipment delivery confirmation – shipping list

• reporting

• cargo insurance on request

• support with customs clearance

• dedicated account manager

• SPX security chain

   

The core business of Arra Group® is express road transport with VAN vehicles carrying up to 7 Euro-pallets. In addition, we also have FTL vehicles transporting up to 33 / 66 Euro-pallets. Our entire fleet is equipped with modern bodies and refrigeration units that enable us to transport products in two temperature ranges between -25°C and +25°C. Our transport is monitored at every stage, and experienced drivers and gained are a guarantee of a safe service.

Yes, of course! Arra Group® is aware that people's health and lives depend on the safety of the products being transported. From the beginning, our mission has been to offer comprehensive logistics solutions in the area of pharmaceuticals and health. We were the first transport company in Poland to receive the Good Distribution Practices (GDP) certificate, which is essential for the proper handling of pharmaceutical transport. In addition, during each transport we monitor compliance with TAPA TSR 2, ISO 9001 and ISO 27001 procedures.

The fuel surcharge is a variable value that is subject to periodic calculations. The current diesel floater can be found here.

To get a quote, please contact the sales department at +48 791 847 881 or sales@arra-group.com. You will be assigned an account manager who will take care of all your transport needs.

You can discuss all matters related to transport with a dedicated account manager.

You can discuss all matters related to transport with a dedicated account manager.

For quality matters, please contact the Quality Department at quality@arra-group.com.

For payment matters, please contact the Accounting Department at invoices@arra-group.com.

For PR matters, please contact the Marketing Department at +48 604 735 998 or media@arra-group.com.

For employment, please contact the HR Department at +48 535 507 071 or hr@arra-group.com.